Refund and Return Policy

Last updated: September 23, 2026

Fliukka Streetwear is operated by Julio Palacios from Mexico and serves customers internationally. We use Printful for the production and fulfillment of print-on-demand products.

For any return, refund, or order issue, contact fliukkastore@gmail.com.

1. Damaged, defective, or incorrect products

If your order arrives damaged, defective, misprinted, or contains the wrong product, contact us promptly with:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product and packaging, where available.

Please report the issue within 30 days of delivery whenever possible so we can submit your claim within our fulfillment provider’s reporting period.

This reporting period does not shorten any statutory warranty, guarantee, or other mandatory consumer right.

For a confirmed defect or fulfillment error, we will arrange an appropriate remedy, including a replacement or refund where applicable, at no additional cost to you. Any remedies required by applicable law remain available.

Please keep the item until we provide instructions. A physical return may not be necessary.

2. Missing packages

If your order has not arrived, email us with your order number and check the tracking information and delivery address.

Please report a suspected lost package within 30 days of the estimated delivery date so we can investigate with the fulfillment provider and carrier.

This requested reporting period does not limit your mandatory legal rights. We will provide the replacement, refund, or other remedy required by applicable law.

3. Change of mind, size, and color

Outside any mandatory legal entitlement, Fliukka does not offer voluntary returns or exchanges solely because you changed your mind or selected the wrong size or color.

Please review the size guide, description, and selected options before placing your order.

If the product supplied differs from what you ordered, or is defective, this is an order issue rather than a change-of-mind return.

4. Statutory cancellation and withdrawal rights

We honor cancellation, withdrawal, return, and refund rights required by applicable consumer law.

For purchases covered by European Union distance-selling rules, customers generally have 14 days from delivery to notify us of withdrawal, subject to legally applicable exceptions. Producing a standard product after an order is placed does not, by itself, make it a personalized product exempt from withdrawal.

Where a statutory withdrawal right applies, email us a clear statement of your decision to withdraw, identifying your order. Our approval is not required for a valid exercise of that right. We will provide return instructions and apply the legally required return and refund deadlines.

For a lawful change-of-mind return, you bear the direct return shipping cost only where permitted by law and disclosed before purchase. We cover necessary return shipping for confirmed defects or fulfillment errors.

Customers in Brazil have a statutory seven-calendar-day withdrawal period for qualifying distance purchases, measured from receipt of the product. Other applicable local consumer protections remain unaffected.

5. Return instructions and addresses

Contact fliukkastore@gmail.com before sending a product back so we can provide the address appropriate to your order.

Return locations depend on where the order was fulfilled. Do not assume that Fliukka’s business address or any Printful address found online is the correct destination.

When instructed to use a Printful return facility, address the parcel to “Fliukka Returns.” These facilities are for product returns only, not legal correspondence or unrelated mail.

Keep your proof of postage and any tracking information.

6. Incorrect addresses and unclaimed parcels

If a parcel is returned because you supplied an incorrect or incomplete address, or because it was not collected, we can discuss reshipment options with you.

Additional shipping charges may apply where permitted by law. We will explain any charge before arranging reshipment. You will not be charged to correct an error attributable to Fliukka or its fulfillment provider.

Printful generally holds returned parcels for up to 30 days. Unclaimed parcels may then be donated and become unavailable for reshipment. Contact us promptly after receiving a return notification.

This storage procedure does not remove any refund or other remedy required by law.

7. Refund processing

We will notify you of the outcome of your request and explain the proposed resolution.

Refunds will be issued to the original payment method unless another lawful arrangement is agreed. Any statutory refund deadline applies. Your bank or payment provider may require additional processing time before the credit appears.

Where applicable law requires reimbursement of original standard delivery charges or other amounts, those amounts will be included. We do not charge a fee for exercising a statutory right.

8. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Production may begin shortly after ordering, so voluntary changes or cancellations cannot always be accommodated.

This does not restrict statutory cancellation or withdrawal rights.

9. Consumer rights and contact

Your purchase is with Fliukka. We handle your request directly and coordinate with our fulfillment provider where necessary.

Nothing in this policy limits mandatory consumer rights. Printful’s internal procedures do not replace Fliukka’s obligations to its customers.

Business operator: Julio Palacios, trading as Fliukka Streetwear.

Business address: Héroes de Nacozari 332, 58130, Morelia, Michoacán, Mexico. This is not the default product return address.

Email: fliukkastore@gmail.com